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Buffoli machines have an international reputation for a reliable and robust design. Our users have experienced 24/7 highly efficient productivity for periods exceeding 20 years. Buffoli’s Multiprocessing CNC and our digital electronics is unique in the market. We are so confident in the reliability of our CNC and digital electronics, that we offer it with an unprecedent 5 years warranty.
   
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Linking the CNC of your Buffoli machine to the Buffoli service team increases production efficiency.

Here in brief are the services that can be accessed:



  • Remote diagnostics and trouble shooting: execution of all necessary tests, checking of results and introduction of corrective actions from a remote location, by Buffoli;
  • Data transfer: file transfer in both directions to update the numerical control configuration or examine log files or part-programs.
The Buffoli Remote Package may also be used for connections to PCs (off-line programming, remote statistics and control, machine management).

   
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Buffoli now offers you a program of on-line services 24 hours a day, seven days a week. By registering on our web site you will be able to request technical assistance, spare parts, modem assistance, maintenance procedures, operating manuals or exchange

Here in brief are the services that can be accessed:

   
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The Buffoli service team is made up of professional and highly skilled engineers supported by a number of customer service representatives worldwide.

They all ensure that you get fast and reliable service and support.

 
  • The Buffoli service team based in Europe is made up of Italian, English, Spanish, Swedish and Chinese mother-language engineers. Our engineers also speak German and French. They all offer immediate telephone assistance for project management during the production phase of your machine (technically and commercially) and for warranty and post-warranty service;
  • Our specialized staff of technicians guarantee rapid customer on-site warranty and post-warranty service response from Italy, Sweden, China PRC, USA or Canada;
  • Buffoli North America maintains direct technical support offices in Wisconsin
    and New Jersey
    ;
  • Service may be requested directly from our 24/7 customer support page;
  • The Buffoli service team is highly valued by our international customers for their high level of personal commitment to each individual customer. The goal is to satisfy the specific needs of each customer with speedy and reliable service.
   
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Our trained specialists will educate your operating personnel and programmers with a training program designed for the unique needs of your organization. We strive to develop within your personnel, the knowledge and skills that will ensure a smooth and trouble free startup as well as sustained production in the critical early stages of machine operation. The training program can be repeated at any time, as personnel changes may dictate. Our goal is to optimize your success with your Buffoli machine now and in the future.

Our complete and comprehensive customer training includes:

  • Mechanics – a detailed description of the Buffoli machining spindles, indexing turrets, bar loaders, chip conveyor systems, profiling heads, multi-process modules, tool heads, control valves, including their operation, maintenance and repair procedures;·
  • CNC operation/maintenance – a training session covering Buffoli CNC system hardware and controller software;
  • Machine operation – detailed part programming, operator control panels, safe operating procedures, tool pre-setting, change over principles and trouble shooting;
  • Machining Process Design – Engineering principles that ensure profitability on new parts planned for your Buffoli machine will include tool selection and tool design, cutting parameter optimization (cycle time, tool life, tolerances, surface finishes, part quality);
  • Advanced Software – a session on the Buffoli Multiple Power Monitoring System, SPC and machine failure statistical software packages, and our digital image Visual Help trouble shooting software;
  • Buffoli Remote Monitoring Package and On-line 24/7 Help services;
  • Preventative Maintenance Program – to guarantee the value of your investment for years to come.
   
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Buffoli has two major spare parts stock warehouses, one in Italy and the second in the Unites States. Some spare parts are kept in stock by our agents/partners. The spare parts stock level is constantly maintained and makes both standard, as well as critical spare parts readily available.

You may request spare parts from our 24/7 customer support page. This ensures speedy quotations and expeditions order processing.

Our streamlined 24/7 customer support page allows you to:

  • Instantly make a Request For Quotation (RFQ) for spare parts;
  • Get prompt responses via e-mail;
  • Place your order simply and quickly;
  • Monitor order status and deliveries.
   
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